FAQ

Below is a list of the most popular questions from our customers. If you can’t find the answer to your question within our FAQ section, please

What are the delivery costs?

Delivery costs vary according to location and are based on the total weight of your order. To work out shipping to your destination please put the items you wish to purchase into the shopping cart and proceed to the checkout page. Once your destination has been set, postage will automatically be calculated. As a general guideline, postage within Australia starts at $7.00.

Where do you deliver to?

We deliver world-wide and nationally within Australia.

How long does delivery take?

This will vary depending on the destination. We aim to send your order within 24-48 hours of receiving it from our warehouse on the Gold Coast. Delivery times in Australia vary from 1-7 working days. Overseas deliveries to most destinations take 5-10 working days, but please keep in mind that there may be unexpected delays in your order being cleared thru customs in your country.

Can I pick up my order?

Yes. Please contact us to arrange a time as pick up is by appointment only Monday to Friday.

Once you receive my order, how long do you take to ship it?

Generally we have stock available for immediate delivery at all times. We aim to ship within 24-48 hrs of receiving your order. However, occasionally an item may be out of stock. If this item remains unavailable for 48 hours, we will contact you via email or phone to let you know when we will be able to supply. If the delay is not to your satisfaction, you may ask us to cancel your order.

What payment options do you offer?

Downunder Mart offers the following payment options:

Credit Card (Visa, MasterCard, Amex, JCB)
Purchasing online with your Visa, Mastercard, Amex or JCB credit card is the simplest and most convenient way of shopping. Downunder Mart uses the eWay Payment Gateway for its online credit card transactions. eWay processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the internet. All online credit card transactions performed on this site using the eWay gateway are secured payments. Payments are fully automated with an immediate response. Your credit card details are secure and cannot be viewed by Downunder Mart or any outside party.

PayPal
Please sign into your PayPal account on the payment page.

Direct Bank Transfer
We accept Direct Bank Transfers from any Australian Bank. During the checkout process select the ‘Direct Bank Transfer ‘ option on the checkout page. When you finalise your order on-line, you will receive an email from Downunder Mart confirming that we have received your order. This email includes our bank account details. When transferring the money please make certain that you include in the comments of the transfer your surname or order number so we can confirm your payment and ship your order as quickly as possible. Please keep in mind that it can take 1 or 2 days to show up in our account. We will email you with a status change email once we have confirmed your payment.